Nationwide Field Service Engineers

At the heart of our 'Building Block' service offering, our Field Service Engineers provide one of the vital components on which your final solution can be built.

Lantec Engineers are trained to your specification, and can install, fix, or replace a variety of items to match your needs.

There is one common attribute that we look for in all our candidates and engineers; a clear and demonstrable ability to provide customer excellence. With over 1,000 field-based activities completed every day, including breakfix maintenance and support, Moves Additions Deletions and Changes (MADC or IMAC), and full site product installations, we ensure activities are delivered on time, every time with the highest levels of customer care.

	Our internal recruitment team focuses on excellent candidate selection, allowing us to interview the best available candidates in the market place
	All engineers complete our comprehensive Pre-Employment Screening (PES) process, ensuring peace of mind that your data is handled with the upmost care and security
	With our dedicated training facility, we manage the training and online accreditation of our engineers to your specification
	We adhere to a strict Code of Conduct, ensuring customer excellence
	All engineers work to agreed Service Level Agreements (SLAs), maximising productivity and efficiency to ensure you receive a professional service, every time
	To ensure we can deliver the best to our clients in terms of expectation management, our engineers have state of the art vehicle tracking, allowing our planning team absolute visibility
	Upon completion of a job, our engineers request an electronic signature from the end user, giving a faultless account of the activity including time received, travel time, work time and customer acceptance of the job
	Lantec Engineers provide the full suite of services on many of the leading Retail, Financial and Public Sector IT products, from Credit Card terminals to Servers and Automated Teller Machines (ATMs).