Maintain It

Our field service engineers are at the heart of the Lantec way of working.

WE MAINTAIN IT

“Working in the interests of our customers”

Our field service engineers are at the heart of the Lantect way of working. We ensure that all our engineers are trained to meet customer specifications, meaning that they can not only replace components or parts but can also identify and resolve faults. All of our engineers possess a clear and demonstrable ability to deliver customer service excellence. We provide a European maintenance service based on a four hour response Service Level Agreement (SLA) – which contributes to over 1,000 field-based activities every day… all-year round.

Our maintenance commitment:

4hr / 6hr / 8hr / next business day response times, 24/7
On-site fault diagnosis and fix-on-site capability
Component-part only replacement, remedial maintenance and fault investigation
Dynamic scheduling to support Moves Additions Deletions and Changes (MADC or IMAC)
Return products assessment, refurbishment and reuse – reduced stock in maintenance loop
Price per event with full national coverage
Service level and resolution management and awareness
Real time job allocation reports and customer ETA texting
Helpdesk service for end to end management