Privacy and Cookies2020-10-29T11:46:00+00:00

Privacy Policy

This privacy policy sets out how Lantec (UK) Ltd uses and protects any information that you give Lantec (UK) Ltd when you use this website.

Lantec (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lantec (UK) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.

Lantec UK Ltd. (and/or its direct or indirect subsidiaries) is the controller of data we collect when you have an account on one of our product or management portals. This notice describes our privacy practices that govern how and why we collect data when you create a portal account or given access to a portal account (Lantec Booking In System, Lantec Management System and when you subsequently use one of our portals. Our different portals facilitate many functions including purchasing, provisioning, scheduling and managing our services or products.

This notice does not apply when we act as a processor of our products and services. Some sections of this notice apply to you only if you are located in the European Economic Area.

This notice applies only to our privacy practices; your organization or the organization through which you gain access to our portal may have privacy practices that differ from our practices.

What Data We Collect and Why

Depending on the nature of your portal account, when your account is first created we collect the following information that you provide directly to us (or that may be provided to us by others in your organization or the organization through which you obtained access to the portal): your name, address, email, company name, geolocation, user type, time zone, phone number, payment information, and when you agree to or otherwise acknowledge our agreements and policies. We also collect access credentials (such as username and password) that allow you to access your portal account. We collect and use such data for the purpose for which it was collected: to identify you for authentication to be sure you are authorized to access your account or to use your portal account to manage certain products, for alerts and general communications, for billing, to register support tickets and to provision your product in an appropriate location.

Besides the information you (or others on your behalf) directly provide to us, we automatically collect information each time you access your portal account. Again, depending on the nature of your portal account, this information includes: the IP address, geographic location, browser type and operating system from which you access your account, access logs, and activity and security logs while on your portal account. We collect such data to record and comply with your instructions, respond to support tickets, and improve our products and related support services. We also use portal data to protect the security of our products, detect and prevent fraud, to resolve disputes and enforce our agreements. We also use portal data to analyze, report and improve the performance of our products and businesses.

If you have any questions regarding this notice, we can be contacted at:

Lantec UK Ltd.
Unit 10 Lovett Way
Woodside Ind Estate
Phone +44 1582866999

Our Data Protection representative can be reached at

Legal Basis

We process the portal data we collect based on our legitimate interests in securing our products and running our businesses. We also collect data necessary for the performance of contracts we may enter into with certain portal users. We also collect data to comply with legal and compliance obligations, maintain accurate business records and generally to enable the proper administration of our business.


We may share portal data within our family of companies. We also share certain data with third party service providers whose tools or services we use for billing, support services and management, CRM, security, accounting, authentication, reporting, training and to run and improve our portals and businesses. We make sure any third parties with whom we share personal data will use the data only for the purpose of providing their services to us, and in a manner consistent with our privacy practices.

Our portals may provide links/integrations or an API which may be used to facilitate integrations to or from third party products or services (“Third Party Applications”). If you elect to have your portal account integrate with, enable, access or use an API to interact with such Third Party Applications you do so at your own risk and we have no responsibility or liability for the data or privacy practices of any Third Party Applications.


We primarily host our portals in the United Kingdom. Some portal accounts are hosted in the same geographic location where an individual product is hosted. When portal data is transferred from within the European Economic Area to an area outside, we will ensure that appropriate safeguards, consistent with our EU-US Privacy Shield and the Swiss-US Privacy Shield certifications, are followed.


We retain the portal data we collect for as long as is reasonable for the original purpose for which it was collected and for furthering our legitimate business interests and to meet our legal and compliance requirements. In general, we retain data related to a portal account for as long as the account is active and for such additional time as we deem necessary to retain billing records, security logs and general business records.

Data subject Requests

If you are in the European Economic Area you have the right to contact us to review, correct or request that we delete portal data that you previously provided to us or that we collect about you. Please email to make your request. We will review your request and act appropriately, consistent with our legitimate requirements to maintain the integrity of the portal data. We will respond to your request within a reasonable amount of time.

If you are in the European Economic Area you have the right to lodge a complaint with an appropriate data protection authority in the United Kingdom.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Lantec (UK) Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits that arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Lantec. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Lantec takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.