WE TRACK IT
With two online management systems linked to our nationwide team of field service engineers, our communication ensures that our customers benefit from a streamlined work allocation process – and all undertaken using real-time tracking data.
PDAs are linked to the Lantec Management System (LMS) and Vehicle Management System (VMS), enabling customers to view and track all live jobs. In this way – and with the support of our ERCC – customers always know that a status update is never more than a few clicks away.
Our job tracking commitment:
- Complete job tracking and status reporting, including Estimated Time of Arrival and work logging linked to existing Service Level Agreement (SLA)
- Individual – and unlimited – customer log-ins to ensure data security
- System access 24/7, including weekends and bank holidays, via Lantec’s website (no installation or downloads required)
- Helpdesk assistance – click for contact details and opening hours